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Goodbye & Congratulations: Why Losing a Client isn’t Always a Bad Thing

November 2nd, 2010


I recently lost a really great client and believe it or not, I’m kind of happy about it. No, the client wasn’t a pain in the neck, they didn’t call me 50 times a day, or send me nasty emails, or bombard me with irrational requests. The client truly was a great client. Actually, losing this client affirms to me that I am in fact doing a good job. In most professions losing a client is almost always a bad thing. It means that the client is likely dissatisfied with the product or service you provide. But, as a Virtual Assistant, losing a client can actually be rewarding.

You see, I began working with this client a few years ago when their business was relatively small with a handful of in-house employees. They needed someone who was web-savvy to help them bring their business online, but didn’t have the budget to hire an additional employee. That’s where I came into the picture. I was able to help them expand their business online to the point where now, a few short years later, the company has grown enough that there is no longer a need to outsource. They recently hired a full time employee to fill the roll once occupied by me.

As a Virtual Assistant it is my job to help business owners grow their businesses. When that happens, I can’t help but be happy even if it means I lose a great client.

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2 Comments so far:
  1. Linda Linda says:

    I, for one, am glad you’re working with me. I’m always talking about how great you are and how well you take care of my business. I always laugh when I tell them we’ve been working together for 2 1/2 years and have never met you face-to-face.

    When I say you’re a virtual assistant, they say “oh I thought she was a real person”, and I tell them “yes, she is”. I feel that you are a partner in my business and truly appreciate your work and what you do for me.

    Thanks and good luck with the new blog.

    Linda

  2. Kelly KellyVA says:

    Lol, I’ve never heard “oh I thought she was a real person” before. Usually when I tell people I’m a virtual assistant I either get a blank stare or “oooh, that sounds dirty”.

    Thanks so much for your positive feedback. I feel very fortunate to be working with you too!

    Kelly


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